Frequently Asked Questions

We are selling Bitcoin self-custody products.

No.

Domestic shipping typically takes 1-3 business days. International shipping can take 7-14 business days depending on the destination country.

We currently only offer shipping within Japan and Korea . Shipping fees and delivery times vary by location.

Currently, we only support payments via PayPal. Bitcoin payments will be supported in the future.

You can check your payment history on the PayPal website under your transaction history.

You can reach our customer support team via email at contact@bitkitBTC.com.

We offer a 14-day return policy for all products. Items must be in original condition with all packaging materials. For security reasons, hardwallet(Seedsigner) are non-returnable.

Yes.

No.